Employee Feedback

What is it?

The term ‘feedback’ is used to describe the information that one individual gives to another individual about certain actions, prior behaviour, challenges, opportunities... from that individual. This information can then be used by the individual to adjust or improve his/her current and future actions and behaviour. The feedback moment, or one-on-one conversation, is usually structured and scheduled, but also brief and focused.

Implementing several feedback moments between employees and their manager within an organisation is often seen as an alternative for annual performance reviews.

Feedback isn’t only something that a person receives, but it’s also something that an individual should give to others. The former is often more appreciated than the latter. Giving/receiving feedback is a two-way conversation. It isn’t like giving a lecture, but it’s a real conversation between two individuals.

Types of feedback

In general, three main types of feedback can be identified:

  • Appreciation
  • Coaching
  • Evaluation

Appreciation is about giving employees recognition for the efforts they make and motivating them. Coaching is more about improving employees’ knowledge and skills in order for them to take on new challenges. Evaluation is about rating or ranking employees and telling them where they stand compared to others and what is expected from them. All three types of feedback are necessary within an organisation so employees are provided with the necessary feedback and can perform (better).

Importance of feedback

There are several reasons why giving and receiving feedback is important in an organisation:

  • It gives employees validation and recognition of what they’re doing

Nobody enjoys working in uncertainty. Assuming that you’re working well, but not receiving any confirmation is dreadful. Feedback will give you the validation and recognition that you need.

  • It allows employees to grow faster

Asking for and receiving feedback will allow you to make progress faster. Someone else’s contribution will help you grow.

  • It promotes employees’ skills and helpfulness with coworkers and managers

When someone else has highlighted your skills, this will higher the chances of people coming to you for your knowledge and having confidence in your skills.

  • It improves employee engagement and productivity
  • It can be used as a reference during evaluations

Use the feedback you’ve received as an argument during evaluations.

  • It allows employees to experience better relations, comprehension and trust

The more often you give feedback to one another, the better you’ll understand each other.