Improving company alignment through more frequent conversations

This is the customer story of Keyrus.
Nominee of the Talent Enablement Award 2019.

Keyrus are using intuo's conversations, objectives, feedback and engagement features.

Challenge


Keyrus used to have an appraisal system based on a yearly meeting to follow up with their consultants. HR worked as an intermediary between managers and their teams. Even though Keyrus had a reasonable retention rate, the system was not good enough because it did not encourage people to develop their careers. The team felt they had to change their approach to cater for the different generations in their organisation. A first step in this change was to create a satisfaction survey where they uncovered some issues, such as employees wanting to have closer contact with their managers.

Solution


HR's role has changed from being an intermediary to becoming a strategic partner in their process. No longer sitting in on appraisal conversations, their focus lies more on coaching managers on leadership, but most importantly, they are involved in organisational objective setting and making smart objectives that make sense to their teams and individuals.

Use the toggle to discover Keyrus' yearly process before and after the implementation of intuo.

all the great people all the great people

Impact

With intuo, Keyrus was able to align its employees' goals with their organisational strategy, which resulted in an increased understanding of team goals by 20%. Due to continuous conversations, it's easier for managers to detect problems and respond to them faster. This has resulted in an engagement increase of 6% in one year. They've also seen an improvement of 32% in employee retention in their data science team due to a new culture that aims to improve each employee's career path.